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Full Service Property Management

We’re not just ‘rent collectors’.  Our Team handles the entire process. You give us a clean home, we take care of the rest, and you collect ‘mailbox money’. Contact us today to learn how we can help you accomplish your investment goals!

Achieving a high return on investment

Our Team understands that your objective is to maximize your capitals ROI.  We focus on finding low maintenance, and low turnover tenants to ensure your property has low vacancy rates and requires minimal work.

Real Estate Sales Division

When the time is right, our real estate sales division will help you cash out or find your next investment.  Our team of professional Realtors routinely manages 1031 exchanges to ensure your tax liability remains low. Looking to purchase more rental properties? We’ve got you covered there too!

What our Clients are saying!

  • Smart Pad Property Management has been so amazing to me and my family over the past year. They are extremely professional yet make me feel like family. Kris is extremely reliable and very efficient at her job. I would highly recommend this team to manage your property.

    Janee V. Avatar
    Janee V.
    6/20/2018
  • 4 star ratingI had lived in the same house for 50 years of my life when I decided to make a change and put my house up for rent. Not knowing the best way to go about it and not wanting the pressure of managing all involved in that, my son found... read more

    Carolyn K. Avatar
    Carolyn K.
    7/28/2018
  • This is my first experience working with a property management company that not only turned the house around for a new tenant but will be doing on-going property management work on a monthly basis ...and so far I am very pleased with Smart Pad! Gavin and Kris are super... read more

    Keith M. Avatar
    Keith M.
    8/07/2017
  • My wife and I had an awesome experience working with Kris at Smart Pad Management. We needed a house as soon as possible and she was flexible and super easy to work with. She definitely went the extra mile andI highly recommend her to anyone. Whatever your housing needs, they... read more

    Michael A. Avatar
    Michael A.
    1/17/2018
  • My boyfriend and I had been searching for houses to rent and came across a listing through smart pad property management that looked to fit us perfectly. We got in contact with the company for the listing, and this is where we met Kris! Right from the start Kris was... read more

    audreycook21 Avatar
    audreycook21
    1/18/2018
  • Wife and I had a very amazing experience with our rental needs. Thank you Kris for making the transition very enjoyable.

    We would definitely recommend her to anyone!

    Appreciate all your handwork Kris =)

    Will C. Avatar
    Will C.
    6/15/2018

How much does your Property Management service cost?

What you do

  1. Schedule a Free Consultation
  2. Sign our Property Management Agreement
  3. Give us a clean house and keys
  4. Pay nothing until after tenant moves in
  5. Collect your ‘mailbox money’

What we do

  1. We advertise your property for rent all over the internet
  2. Show your property and comprehensively screen tenants
  3. Tenants digitally sign their lease and addendums
  4. Conduct a digital move in report with pictures
  5. We collect rent online every month and enforce late penalities
  6. Facilitate all maintenance requests via our online portal
  7. After their rent clears, we directly deposit your net rent to your bank account

Schedule your free rental analysis today!

Frequently Asked Questions

How do we get started?

It’s simple!  Give us a ring, we’ll stop by to evaluate your property, get a Management Agreement signed, and the rest is history!

How do you select the tenants?

We put the potential tenants through a rigorous evaluation process.  It can be boiled down to 4 major components.  1)  What is their total monthly income? We want it to be 3 x the monthly rental rate.  2) What is their rental history? Have they ever been evicted?  What do their previous property managers say about them?  3) Background & Credit Screening.  We run them through national databases to ensure they do not have criminal records, or show up on sex offender or terrorist watch lists.  Additionally, we’ll evaluate their credit history for red flags.  4) Good ol’ common sense.  We want to make sure that the tenant placed in your property takes care of it as if it was their own.  We meet with them in person to get a feel for who they are and how they live their lives.

More thoroughly;

Each screening report includes an easy-to-read summary and details about applicant background, including:

  • FICO credit score, credit history and public records from Experian, the leading national credit bureau.
  • Experian® RentBureau® rental history – visit RentBureau to learn more.
  • Nationwide Eviction search, pulling data from thousands of national, state, and county court records including those without a judgement.
  • Nationwide Criminal search, including Megan’s Law registered Sex Offender check and OFAC terrorist watch list.

You can see our full tenant qualification criteria here.

Check out a sample; Good Applicant Screening Report and Bad Applicant Screening Report.  This will give you an idea of what kind of information is available to us after we conduct our screening.  We do not share the screening reports with Owners.

How do you handle evictions?

If the tenant becomes past due on their rent, we’ll post a “3 Day Notice to Pay or Vacate” legal notice on the front door, as well as mail them, and email them a copy.  From there, if needed, we’ll coordinate to hire a 3rd party Eviction Company (our Attorney) to facilitate the legal process of having them evicted.

Day 1: Rent is due

Day 2 – 4: Grace Period for paying without a late fee

Day 5: Late Fee assessed, contact is made with Tenant to see what their plan is to pay

Day 6: 3 Day Notice to Pay or Vacate posted on the front door, emailed, mailed, and copy sent via certified mail.

Day 8 – 10: Response days allowed by law from the Tenant (we have to add an extra day because of the certified mail process)

Day 10: Owner is contacted to discuss the Tenant and further evaluate Eviction needs.

*Most of the time, an eviction costs approximately $2,000 if taken the distance ($500 due over 4 stages) and this cost is initially incurred by the property owner. We can pass this cost along to the tenant, and attempt to collect via our accounts receivable process, our collections process, or we can refer you to legal counsel and you can try to collect via small claims court or other methods.

*In Washington State, you are required to store the tenants possessions for 45 days if they leave them behind in the home, this is also done at the owners expense.

When do we pay you?

The Tenant Placement Fee and First Months Monthly Management Fee are taken out of the first months collected rent.  Nothing is due prior to tenant placement and move in.  After that, our fee is taken out of the collected rent.

Upon Tenant move in you’ll pay your tenant placement fee (say 45%) as well as the first month management fee (say 9%). We will also fund your ‘Maintenance Fund’ (say $300) from the first months rent.

When do we get our money?

We’ll electronically submit your net rent payments as quickly as possible.

Rent is due on the 1st, and is late on the 5th.  We must also wait 3 business days after they make the payment to ensure it clears. Understanding that will help you understand our payment process.

We run our first batch of Owner Payments on the 9th of the month (or next business day) and weekly on Wednesdays thereafter.

In other words, you can expect your net rent to hit your account around the 10th of the month if everything goes smoothly.  If cash flow is a concern for you, you should set up your mortgage payment to pull closer to the 15th of the month (most banks will let you do this!)

How do we set the monthly rent rate?

Setting the monthly rental rate is critically important to ensuring you have a successful investment.  After we conduct a thorough interior and exterior inspection of your property, we’ll diligently research market trends and comparable properties to best position your property for the market.  It’s important to hit the ‘sweet spot’, we don’t want to rental rate so low that you’re limiting your ROI or attracting the wrong tenants, but at the same time if  you ask for too much, you’ll have long vacancy periods that severely detract from profits.  Don’t worry, we’ll do all the necessary research for you.  Obviously covering your debt service and management fees is also a factor.

How long will it take to find a tenant?

Finding the right Tenant is crucial to the overall process.  The time it takes to identify, screen, and sign the right tenant will depend on several factors.  Time of year, amenities, property condition, price relative to the market, restrictions on pets, and other factors will impact how long it takes to accomplish this.  Our proved, aggressive, and comprehensive marketing strategy ensures that we will find the right tenant is the least amount of feasible time. Long story short – it’s hard to say.

What is your pet policy?

We can accommodate any Pet Policy that a Property Owner wants.  In our opinion, in our market it makes more sense to allow for pets on a case by case basis then it does to have a no pet policy. Restrictions may be placed on the breed/size of the animals.  Additionally, all pets must be legally registered with the city, spayed/neutered, at least 1 years old, and have never bitten anyone.  We prefer to handle pets by charging $15-25 per pet per month in ‘pet rent’, vs having a ‘pet deposit’.

We require all household pets and service or companion animals to be properly screened.  This is done through a 3rd party pet screening company at https://www.petscreening.com/referral/XyiCabyRIcLq . The application fee is $20 for your first pet, $15 for all additional pets, and $0 for assistance animal applications.

We do not permit Insects (Bee’s, Ants, Etc.) Reptiles (Frogs, Turtles, Snakes etc), Rodents (Ferrets, Hamsters, Mice, Guinea Pigs, indoor rabbits), Birds (Parakeets, Parrots, Chickens), into the properties. 50 Gallon Fish Tanks or Larger will not be allowed.

List of Restricted Dog Breeds:  Based on industry standards for Homeowners Insurance and Landlord Insurance, our policy is to restrict the following breeds, even if mixed.  Further, we reserve the right to not permit any particular animal because of age, size, weight, breed, history, licensing etc.

  • Pitbull
  • Staffordshire
  • Mastiff
  • Great Dane
  • Dogue de Bordeaux
  • Fila Brasileiro
  • Doberman Pinscher
  • Rottweiler
  • German Shepherd
  • American Staffordshire Terrier
  • Presa Canario
  • Boxer
  • Wolf Hybrid
  • Husky
  • Akita
  • Alaskan Malamute
  • Dalmatian
  • Tosa
  • Chow Chow

SERVICE & COMPANION ANIMALS:  Keeping a service animal at the home will require a signed note from a medical professional or other qualified third party, on letter head, requesting a reasonable accommodation. Medical Note will be verified by our Leasing Department. Online certificates will not be accepted. We cannot enforce a ‘no pet policy’ with Service Animals, as that is discriminatory. For more info check out http://apps.leg.wa.gov/wac/default.aspx?cite=162-38-100

What funds are due from the tenant upfront?

Our preferred move in policy is to have first months (prorated if needed, and the next full month if the prorate is less than half the month), last months, and a security deposit upon move in. For homes under 2,400 sqft, the preferred deposit is $1000 with $450 of that being non refundable for professional home and carpet cleaning on move out. For homes 2,400 sqft and above the preferred deposit is $1200 with $550 being non refundable. We can accommodate other policies to fit your needs as well.

What about maintenance issues?

Great question.  We will hold a $300 maintenance fund (held in trust account) for you that is taken out of your first months collected rent.  In case of emergency, ie the heat goes out in the middle of December and we can’t get a hold of you, we are able to get our handyman or appropriate contractor to the property to start the repairs.  The remaining balance of funds due will be taken out of the next months collected rent.  For less immediate issues, we will discuss with you what kind of repairs are being called for and make suggestions.  Rest assured, we have all the right contractors and resources to take care of your property to the fullest.

Each property is unique, but the following maintenance should be done a minimum of every 2 years. Pressure wash the house, driveway, gutters.  Clean out gutters.  Apply moss treatment to the roof.  Service the HVAC systems.

What's your smoking policy?
No Smoking Indoors. Period.  Of any kind.
How does the Liability Insurance work?

We require our tenants to have a $100,000 Liability Policy to protect your property.  This is not Renters Insurance, which protects their belongings.  Tenants can purchase the policy on their own, or we charge them as part of our ‘Resident Benefit Package’. The policy covers accidental tenant caused damages up to $100,000 without the Property Owner being required to file their own claim and pay a deductible. Coverage includes damages resulting from; Fire, smoke, explosion, falling objects, riot or civil commotion, water damage, backup or overflow of sewer, drain or sump.

For more information, here is a program overview, owner information sheet, and a copy of our policy with Great American.

Insurance Program Overview

Owner Information Sheet

Smart Pad – Great American Insurance Policy

Can we see a sample of the Lease you have tenants sign?

Of course!  Here is our template Lease and Addenda.  Changes can be made on a per property basis on request.

Single Family Lease, Not Prorated, Term Lease, v.3.19

Disclosure Receipt

Lead Paint

Insurance

Pet Addendum

 

What about collections?

There are a number of scenarios where it may make sense to hand off the debt collection to a professional debt collection company.  If a Tenant skips town, has unpaid rent when they move out, damages exceed the deposit, etc.  We will bill them for 3 consecutive months and make every effort to collect the debt.  In our experience, if after 3 months they have not paid or made arrangements to pay, it is best to hand off the file.

We use Hunter Warfield for debt collection after 90 days. There are no upfront costs or setup fees to enable the Tenant Debt Collections service or turn over accounts to collections. If no debt is collected, you don’t owe anything. Hunter Warfield works for 40% contingency of any funds recovered. The contingency fee increases to 50% plus court costs should Hunter Warfield recommend, and you agree, to legal proceedings to collect the debt.

What about Utilities?

We will coordinate to have all of the utilities transferred into the tenants name upon move in.  Some utility companies will require signed forms or other authorization from the owner, so expect some involvement here.  We also recommend that you call all utility companies after 2 weeks to ensure all utilities have been transferred.

How do you market the home for rent?

Our primary means of marketing are;

  1. Online. We syndicate your homes rental data to over 78 partners like Zillow, Trulia, Hot Pads, Rent Hop, Move, Apartments.com and more. For the complete list, check out this link!
  2. Our website! Gets a ton of organic traffic to your home!
  3. Our in house tenant database.  Over the years we’ve had thousands of people inquire about properties for rent.  So, when we get a new property, we reach out to the tenants who are still actively looking for something similar to see if its a good fit!
  4. When applicable, we’ll post a ‘for rent’ sign at your property that will capture prospective renters contact information. (we decide to not put signs up on some properties if we are worried about vandalism)

Importantly, we do not regularly advertise on Craigslist, that’s a conversation for another day, but essentially there are way too many scammers on there and the quality of tenants is very low.

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